
By Fiona Palmer Barnes,Andrew Samuels
ISBN-10: 041515250X
ISBN-13: 9780415152501
ISBN-10: 0415152518
ISBN-13: 9780415152518
Drawing on her substantial adventure of handling court cases for either the British organization for Counselling and the uk Council for Psychotherapy, she delineates the fundamentals for placing in position a qualified and moral method of research and action.
Illustrated via case examples, the guide covers all points of lawsuits and complaint management:
* competence
* contract
* confidentiality
* blunders or malpractice
* rules for facing complaints
* investigation
* adjudication
* sanctions
* outcomes
* appeals
It contains precious addresses, present codes of ethics from significant umbrella businesses, protocols and pattern letters.
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Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice by Fiona Palmer Barnes,Andrew Samuels
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